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Now Student Living’s current FAQ says it does not take a damage deposit to secure the booking. Instead it takes an advance-rent payment, credited against the first rent instalment. The amount is not stated in the FAQ. The waiver for rebookers is explicitly labelled 2026/27 and must not be assumed for another intake.

Choose a room online and follow the booking steps; the student can select a floor, flat and room where available. The booking asks for a permanent address, three years of address history, date of birth, photo ID and recent proof of address. A university acceptance letter is needed when booking the check-in appointment. The tenancy is complete when countersigned by Now Student Living. The exact booking documents and any accessibility or room-sharing request should be confirmed with the residence team.

Payments are made through the Now Students app or Concurrent portal by Direct Debit or the available bank-transfer route; the residence team can also send the student or guarantor a one-time payment link. International students can use MangoPay bank transfer in the property’s currency, and some non-UK/EU students may use a credit card with a transaction fee. The FAQ says not to send a direct transfer to Now Student Living. The actual schedule and instalment count are in the booking documents.

The FAQ says both UK and international guarantors are accepted. A student unable to provide one can ask the residence team for a discounted registration link to the paid Housing Hand service, subject to that service’s approval. The chosen tenancy sets the guarantor’s liability and required documents.

Before move-in, give the residence team written notice and the required official refusal evidence within 72 hours of receiving it. The linked Denied Visa offer policy and actual tenancy can add eligibility, deadline or refund terms.

Before move-in, give the residence team written notice and UCAS/university evidence within 72 hours of receiving it. The linked No Place offer policy and actual tenancy can add eligibility, deadline or refund terms.

After Now Student Living countersigns the tenancy, the FAQ gives five days to cancel in writing before move-in, reduced to two days from 1 August. A valid cooling-off cancellation refunds paid advance rent within 28 days. There is no cooling-off period after services or the stay begin, or for a booking made after the accommodation’s contract start date. Outside cooling-off, the FAQ identifies qualifying university-place failure or visa refusal using written evidence within 72 hours, subject to the linked offer policies. Otherwise an eligible replacement may take over after Now’s checks; the original student remains bound until the transfer is accepted. Contact the residence team for the current takeover process.